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SMS short code (30388)

Our Shortcode Service Number (30388)

Conveniently access information about your retirement savings account using our sms shortcode service. All you need is your mobile phone, and ensure your phone number is updated on our database!

Simply send an SMS to our shortcode 30388 to access the following information:
 

Request Sending Format
To get your retirement savings account balance Text BAL PENxxxx (i.e. BAL space and your pension PIN number PENxxxxx) to 30388
To get your retirement savings account statement Text STMT PENxxx (ie STMT space and your RSA PIN PENxxx) to 30388
To get your last contribution Text CONT PENxxxx (i.e. CONT space and your pension PIN number PENxxxxx) to 30388
To get your retirement savings account PIN Number Text MYPIN to 30388
To get the format on how to access your latest contribution, retirement savings account balance, and PIN Number Text HELP to 30388
To Update Staff ID Text UPDATESTAFFID PENxxxx Staff ID (i.e. UPDATESTAFFID space your pension PIN number PENxxxx space your new staff ID) to 30388
To sign up to receive your RSA statement via email ONLY Text MAIL PENxxxx abc@gmail.com (i.e. MAIL space your Pension PIN number PENxxx space your email address abc@gmail.com to 30388
To get your application status Text APP PENxxxx to 30388
To Reset / change your online password Text RESET PENxxxxxxx to 30388
 
   

 

Please note that you can access the above listed services only with the mobile number you have registered on our database. SMS costs N10 only.

Q: How do I confirm/update my phone number on your database?
A: You can confirm/update your phone number on our database by logging into your account online or you can also send us an email to pensionsolution@stanbicibtc.com  


Q: The shortcode service is not working for me, what do I do?
A: Please check that you are using the right format e.g. BAL PEN200000 (i.e. BAL space and your pension PIN number PENxxxxx). Do not forget to add space after ‘BAL’. You can call our multilingual call center on 01 2716000 or send an email to pensionsolution@stanbicibtc.com for further assistance.


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