close

Thank you


Thank you for your valuable feedback, we constantly strive to improve your experience with us

Talk to us

Give us your feedback and help improve your experience with us.

Deceased Persons

Deceased Persons

Upon the demise of a retirement savings account holder,  the personal representative of the deceased or any other person as may be directed by a court of competent jurisdiction will be entitled to the client’s RSA balance upon submission of a Will admitted to Probate or Letters of Administration where the client died intestate.

The employer or next-of-kin or the representative of the deceased shall notify any Stanbic IBTC Bank Branch or Stanbic IBTC Pensions Office of the death of the employee/retiree.

Note: Beneficiaries of Deceased RSA holders with zero balances are expected to fill the Death Notification Form and send to the last known employer of the deceased. The Managing Director (or any qualified person) is expected to fill and forward the form to PenCom for the processing of the deceased’s benefits

Benefits Accessible

The Next-of-kin of the deceased shall upon confirmation be entitled to the balance in the account of the deceased.

Requirements to be fulfilled by the Next-of-Kin

The Next-of-Kin shall provide the documents listed on the checklist for Deceased applications.

We, Stanbic IBTC Pension Managers Limited, will confirm the validity of the Letters of Administration or Will admitted to Probate before the application can be processed. Click here to download Deceased application checklist.


Customer Care

24hrs Multilingual Call Centre
234-1-271 6000

Email

Send us an email

Live Chat
Available Mondays to Fridays. 8am - 5pm

  • Quick Links

  • Feedback Form

     
    Saving your details - Please Wait...
    First name * :
    Last name * :
    Landline * :
     
    Country code:
    Area code :
    Local number:
     
     
    Mobile *:
     
    Country code:
    Area code:
    Local number:
    Email *:
    Message Subject: