Customer Feedback

I called to appreciate Stanbic IBTC Pension, You are doing a wonderful work and your record is showing. You remain the best in the country. You process our pensions as quickly as possible. 

- Mohammed Hassan


Stanbic IBTC is the best company I have ever worked with. I do not have my personal bank account with Stanbic but because of this singular act of exceptional service, I'm going to open an account. I'm so impressed, you're the best 

- Apeh Tony


I want to properly express here that I'm sincerely grateful to your organization IBTC . Your services have been conducive. I enjoy prompt payment on/or before 19th.

That is the joy I have with your organization  when other pensioners are complaining that even at the end of the month nothing has been credited to their account but IBTC has been crediting no matter how small to keep me on. Tell the management I appreciate their effort. 

- Ifijeh Friday


On behalf of myself and my family, I say big thank you to the management and staff of pension solution for recognizing as well as partaking in my 52nd birthday celebration.

StanbicIBTC Pensions has demonstrated the expected collaboration and better life for pensioners after active work service. This is worthy of emulation by other Pension Administrators.

Once again, thank you for the assurance that my life after active service will be better and worthy of living. StanbicIBTC will continue to grow from strength to strength. 

- Yusuf Yakubu


My experience with Stanbic IBTC Pension Managers has been Wonderful 

- Bosede Majolagbe


Highly Recommendable  

- Albert Nnamani


Pleasant service experience, I recommend Stanbic IBTC Pension Managers to my friends.  

- Ibilola Ogundepo


I don't just know how to describe IBTC pension manager in terms of good management, quick response to customer's request. I'm proud to be a member of IBTC Family the pension manager and the Bank. I have received my 25% that I requested for two weeks ago. Thanks for the good job. 

- Abdullateef Gidado


It only takes a little to wow a customer in this our society where customer service is non-existent. Thank you for going over and beyond. Your customer service is excellent!

- Joshua Akinmade


I'm pleased to inform you that I have received the 25% payment in my account now. I’m amazed and so impressed with your express service

- Omotayo Arogunjo


I want to use this medium to really appreciate your goodwill as all effort to make me and my family happy indeed came through.

- Sabastine Ojore


I appreciate your wonderful team at the Enugu office for the way they attended to me. Actually, for a while now, I have not received such treatment anywhere. I am really impressed. Please keep it up.

- Claribel Madu


I received my 25% with great thanks to your exceptional employee whose calm and patient disposition was a great help during my application processing. For this reason, I will retain StanbicIBTC as my Pension Fund Administrator and also keep my savings account with StanbicIBTC Bank active.

- Kingsley Ikart


I got a progress report at each stage of my application, the experience was excellent.

- Dawn Ikart


The process of applying for my retirement benefit was simple and straight forward.

- Ogundele Oluwaseun


I had an excellent experience, infact the process of applying for my benefit was fantastic, even my colleague were all shouting the praise of StanbicIBTC pension managers. I wish I had started my voluntary contributions 5 years ago.

- Ogunfeibo Adedamola


Applying for my benefit has always been without stress and straightforward, and I receive my payment in good time.

- Okomo Adiakot


I am pleased with the way stanbicIBTC resolve my Date of Birth issue and promptly paid my 25% benefit.

- Adoyi Adoyi


I am pleased with the timely payment of my benefit, because most of my colleague with other PFA are yet to receive their pension.

- Jimoh Oyinloye


Thank you so much for your professionalism and for the prompt payment of my 25% pension request. Indeed you are professionals to the core and I did not make a mistake choosing you as my pension Managers; this shows I can trust you with my life! Keep it up and God will bless you richly.

- Daniel Bisu


I appreciate the prompt payment of my benefit and I have also encouraged my friends that wish to divert to insurance companies to stay put as StanbicIBTC does not disappoint.

 - Tajudeem Edun


I commend StanbicIBTC Pension Managers for their good customer service in terms of availability and prompt service delivery

 - Olugbenga John Ogunyemi


I had a good experience with Stanbic IBTC Pension Managers. I requested for an embassy letter and it was delivered to me in Abuja.

 - Emekwue Ifeoma Emmanuella

My experience with Stanbic IBTC was excellent, I got my response faster than I expected. I also got Soft and Hardcopies of my embassy letter. This was my first request with the business and I’m impressed.

 - Abiola O.


SIPML was excellent! I received soft and hardcopies of my letter as requested. Generally I’ll say IBTC is doing great because anytime I put in an application I always get a good response. I’ve referred almost everyone in my team to IBTC and I also encourage them to save with Voluntary Contributions.

 - Oyenowo Oluwabusayo Olufemi



Honestly, I appreciate you and I must say that you have the best quality service. For this reason, I intend to move all my business accounts to stanbicIBTC. God bless stanbicIBTC

 - Ahmed Katsina



I am a pensioner and I want to thank the management of stanbicIBTC for their prompt payment of my monthly pensions. Also, I appreciate their wonderful employees who are ever willingly to assist at all times.

 - Chukwuemeka Ajah


I am so happy and impressed with stanbicIBTC pension for their service delivery, the service is well structured, transparent and even the payment was prompt which I got on my birthday. I would also like to encourage everyone to stay with IBTC.

 - E.E


IBTC has been highly efficient in remitting my monthly pension. It’s also fantastic that you are receptive to client feedback and actively solicit it.

 - Tunde Samuel




I had to fill some forms the first time that i applied for VC  withdrawals, after which i was advised on the online application which i did and found to be very smooth. I am very happy with the experience


 - Ogbum Johnson


It's ok. Far better than the paper application. The last application I made on line was treated very promptly and I received update all the way till payment was made. I am ok with the platform

 - Onyekwe Marcel


 it's okay and more convenient than  visiting the branch to apply  for VC

 - Obiora Onyeka



It was my first time on the platform and it was straight-forward with clear instructions. I was able to complete the process within few seconds and I received acknowledgement. Also, I got timely update on the application processes.

 - Afolabi Adeleke


It was more convenient as I did not have to go all the way down to the branch to apply. The platform made the process faster than before. it's a good development

 - Agbalajobi Taiwo


 It makes the process easier and a lot more efficient as timely update is received on the application processes

 - Kushanu Cynthia 


My Experience has been fantastic

 - Sani Muhammed


I wish to appreciate you for an impeccable customer service. There are many companies that talk but hardly act when it comes to customer service, but at Stanbicibtc you guys walk the talk. I am super impressed at the patience and commitment to ensuring that your customer is satisfied. This is the first that I have experienced in Nigeria. please keep it up   

 - Oloruntoba Babafemi 





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